Refund & Return Policy

Our Promise

At TrendyGhar, we focus on delivering practical, high-quality home solutions that make your daily life easier. Every order is carefully packed and quality-checked before dispatch.

Terms of Refund

1. Order Processing

All orders are processed quickly to ensure fast delivery. Therefore, once an order is placed, it cannot be cancelled or modified after processing.

2. Non-Refundable Products

All products sold on TrendyGhar are non-refundable.

Refund or replacement is only applicable if the product is:

Damaged
Defective
Incorrect item received

3. Damaged / Missing / Wrong Product Claims

If you receive a damaged, missing, or incorrect item, you must provide a proper unboxing video as proof.

How to Record Unboxing Video (Important)

Use clear lighting and stable camera
Show the shipping label clearly
Record the sealed package from all sides
Open the package on camera (no cuts)
Show all contents clearly

If there is an issue:

Damaged → Show close-up clearly
Missing → Show all received items
Wrong item → Show item + label together

Important Conditions

Without an unboxing video, no claims will be accepted
Claims must be raised within 48 hours of delivery
After 2 days, we cannot process any refund/replacement request

4. Refund Process

If your claim is approved:

The product must be returned to us
After inspection, the refund will be processed within 5–7 business days to your original payment method

5. Replacement Policy

Replacement will be provided for eligible claims
If replacement is unavailable, a refund will be issued

6. Order Cancellation

Prepaid Orders → Cannot be cancelled once placed
Cash on Delivery (COD) Orders → Can be cancelled before dispatch — just let us know via message or call